All our products are produced in Portugal. We work closely with a handful of manufacturers who have been practicing their craft for decades. Read more about our producers here .

Our tableware is fired at 1150°C and is therefore very heat-resistant. It is therefore also suitable for the dishwasher and microwave (except for products with gold applications). And even oven-proof up to 200°C. Here you will find even more tips for care.

All of our products are handmade and are therefore unique in shape and color. However, we believe that these small variations are what give the products their distinctive charm.

Yes, we have three stores in Berlin. In the stores you will find a wide range of products at fair prices per kilo and per unit. You can find the addresses and opening times here .

The prices in our stores are generally cheaper than online, so we want to reward customers who choose the more sustainable option and buy the products locally. Shopping locally not only produces less packaging waste and emissions, you can also
You can look at and choose products in the store at your leisure, which means you are less likely to have to return them. We also love our lively Berlin neighborhoods with their small, diverse shops and are happy to be a part of them.

Yes, you can find vouchers for the online shop here . You can buy vouchers for the stores on site and they can then be redeemed in all branches.

Shortly after your order, you will receive a confirmation email in which you can also track all the details of your order.

We accept the following payment methods:

Paypal

Sofortüberweisung

credit card (Visa, Mastercard, Amex)

Klarna (purchase on account)

Apple Pay

Google Pay

Shop Pay

The delivery time via DHL to Switzerland is usually 5-9 working days.

The delivery time via DHL in the rest of Europe is usually 8-12 working days.

The delivery time by DHL to non-EU countries can be delayed by customs procedures, over which we have no influence.

You can find all shipping prices here .

Shipping is climate-neutral via DHL GoGreen, which you can track at any time using your tracking number.

We are responsible for any damage that occurs during shipping. It is important that you immediately complain to the shipping company if the packaging shows signs of damage on the outside.
Contact us and we will replace the defective items as quickly as possible. Please send us a photo of the defective goods - only then can we replace them.

If something does not meet your expectations,
You can return items in unused condition within 14 days (within the
statutory right of withdrawal) and securely packaged, and return it to us.

For the sake of the environment, we do not generally include a return label with deliveries, but will send one to you by email upon request. To do so, simply send us an email to hello@alma-ceramics.com, stating your order number.

It is important that you pack the goods exactly as they were
We can only refund the money if the goods are returned to us in their original packaging and are not defective.

Please only use the return label sent to you for your return; the destination address is already entered here. You will receive your return label on request ( hello@alma-ceramics.com ).

You can find all information about shipping and returns here .

You are welcome to send us an email with your request to hello@alma-ceramics.com . If your query concerns your order, please include your order number in the email so that we can process it quickly. We will get back to you as soon as possible.

Yes, we are happy to work with catering customers, please send us your request to hello@alma-ceramics.com

You are welcome to contact us and present your concept for collaboration, we are always happy to exchange ideas. Send your request to hello@alma-ceramics.com .

We look forward to creative collaboration, please send us your request including media kit to hello@alma-ceramics.com .